Here you will find support information for Yuja, Canvas, iLearn, Zoom, Library resources, and Bear Help.

Recent Topics
  • Where can I find past XCITE webinars and courses?

    Click on the Support/Training tab and scroll to the Training Library section.

  • How do I use closed captioning in Yuja?

    Log in to Yuja at and locate your video. Mouse hover over the video and select More. Within the list of menu options select Accessibility. Select either Auto Caption or Human Caption and follow the prompts.

  • Looking to maximize online exam security?

    Discover how to use two layers of security to protect honesty and foster an environment of academic integrity to produce more secure exam outcomes.

    Click here to learn more.

  • Can I use Slack to share videos?

    Yes you can share files through Slack. Please read the documentation here.

  • Where can I find Gradescope?

    You can add Gradescope to both eLearn and iLearn courses.

    eLearn: Go to course Settings/Navigation and enable it from the list of options.

    iLearn: Please review the instructions for enabling Gradescope in iLearn here

  • How do I add a recorded lecture into my course from within YuJa?

    Once your video is added to YuJa, you can choose the "More" option from the video thumbnail menu and select "Links" to grab the link or embed code to provide to students through a course. NOTE: you may want to adjust the link "Security Settings." You can also use the "YuJa Media Chooser" integration to deploy videos to course Pages, Modules, or Content Areas from within a course. See these resources for using the YuJa Media Chooser in eLearn (Canvas) and using the YuJa Media Chooser in iLearn (Blackboard).

  • How do I connect to my Google Drive in Canvas as an Instructor?

    The Google Drive web service allows you to integrate Canvas with your Google Drive account. All users can authorize their Google Drive accounts for access to Google collaborations and assignment uploads. More instructions can be found here

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Request Support

For more support:

XCITE Virtual Concierge Summer Hours

XCITE hosts virtual drop-in concierge assistance for faculty with questions about tools, Canvas, exams, and other questions you have about merging your course with online tools.

Times:  Monday through Friday from 11 am - 1 pm, July 18-July 29.

Pedagogical questions

The Exploration Center for Innovative Teaching and Engagement (XCITE) is available to help you adapt your finals into different formats and to begin your spring quarter online. For assistance, fill out the support form.

YuJa Support

If you have questions or are experiencing trouble with this service, you can contact YuJa support directly by calling 1-888-257-2278, tweeting @yujanow, or email

Support is provided through the following channels:

Canvas (eLearn) Support

If you have questions or need support for Canvas, support is provided through the following Channels:

24/7 Technical Assistance Zoom Support
If you have questions or are experiencing trouble with this service, you can contact Zoom support directly by clicking on Help Center in Zoom app menu.
Support is provided through the following channels:

Library Resources
For assistance with creating and adding e-reserves to iLearn, please contact Reserves
For assistance adding other library resources to your iLearn course, please contact the librarian for your department

Need something else?
Submit a Help Ticket related to online teaching (ITS Service Link)
BearHelp email:


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Training Library

The Art and Science of Student Engagement
TASSE Student Engagement


The Art and Science of Student Engagement (TAS-sie) was a collaborative effort between UCR main campus and UCR Extension. This six-week seminar was offered April 19 - June 03, 2021, and was targeted for UCR and UCR Extension Faculty, TA's, and instructors.

You can still explore TASSE as an online self-paced Canvas course.

The Art and Science of Student Engagement seminar explores concepts and best practices to engage your students. The seminar consists of short videos, research articles and activities to apply concepts to your course. Topics include:

  • Preparing Your Students to Engage
  • The Pedagogy and Technology of Synchronous Engagement
  • Diversity, Equity, and Inclusion
  • Engaging Your Students in Academic Research
  • Engaging Students in Academic Integrity Practices
  • Restore, Evolve, Transform: Preparing for What Comes Next



Email Contact

Cheryl Diermyer, XCITE Senior Instructional Designer

Recordings of Webinars
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Proctor Training
Contact Info

ITS Remote Resources

UC Riverside Resources for Working Remotely
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