support

Support

Here you will find support information for Yuja, Canvas, iLearn, Zoom, Library resources, and Bear Help.

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Request Support

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Request Support

Do you have questions about building or modifying your class, or about changing the format of your class? The Exploration Center of Innovative Teaching and Engagement (XCITE) is here to help. Additionally, if you would like assistance with any of our technology offerings, the Library, or anything related to instruction you are in the right place. Select the button below to find support.

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Live Video Trainings

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Live Video Trainings

Within this section you will find links to video trainings covering a variety of topics for teaching in an online environment. Select the button below to see a list of training videos.

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ITS Remote Resources

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ITS Remote Resources

ITS offers a variety of resources to assist you with you online teaching needs. Select the button below to learn more about ITS Remote Resources.

 
Recent Topics
  • How do I use closed captioning in Yuja?

    Log in to Yuja at ucr.yuja.com and locate your video. Mouse hover over the video and select More. Within the list of menu options select Accessibility. Select either Auto Caption or Human Caption and follow the prompts.

  • Looking to maximize online exam security?

    Discover how to use two layers of security to protect honesty and foster an environment of academic integrity to produce more secure exam outcomes.

    Click here to learn more.

  • Can I use Slack to share videos?

    Yes you can share files through Slack. Please read the documentation here.

  • Where can I find Gradescope?

    You can add Gradescope to both eLearn and iLearn courses.

    eLearn: Go to course Settings/Navigation and enable it from the list of options.

    iLearn: Please review the instructions for enabling Gradescope in iLearn here

  • How do I add a recorded lecture into my course from within YuJa?

    Once your video is added to YuJa, you can choose the "More" option from the video thumbnail menu and select "Links" to grab the link or embed code to provide to students through a course. NOTE: you may want to adjust the link "Security Settings." You can also use the "YuJa Media Chooser" integration to deploy videos to course Pages, Modules, or Content Areas from within a course. See these resources for using the YuJa Media Chooser in eLearn (Canvas) and using the YuJa Media Chooser in iLearn (Blackboard).

  • How do I connect to my Google Drive in Canvas as an Instructor?

    The Google Drive web service allows you to integrate Canvas with your Google Drive account. All users can authorize their Google Drive accounts for access to Google collaborations and assignment uploads. More instructions can be found here

  • How can I filter my view of the eLearn (Canvas) Gradebook by section or make Announcements or Assignments by section?

    You can use the Canvas "Groups" functionality for section designations and then you can filter the Gradebook by "Group:" 
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    You can also administer Assignments by Group, or make Announcements to specific Groups from within the lecture section of the course.

  • What do I do if students created a recording for a proctoring session but failed to "start an exam"?

    Contact XCITE-help@ucr.edu and someone on the XCITE team will access the students' accounts to relocate the videos to your YuJa

Request Support

 

Request Support

For more support:

Pedagogical questions

The Exploration Center for Innovative Teaching and Engagement (XCITE) is available to help you adapt your finals into different formats and to begin your spring quarter online. For assistance, fill out the support form.

YuJa Support

If you have questions or are experiencing trouble with this service, you can contact YuJa support directly by calling 1-888-257-2278, tweeting @yujanow, or email support@yuja.com.

Support is provided through the following channels:

Canvas (eLearn) Support

If you have questions or need support for Canvas, support is provided through the following Channels:

iLearn Support
If you have questions or are experiencing trouble with this service, support is provided through the following channels:

24/7 Technical Assistance Zoom Support
If you have questions or are experiencing trouble with this service, you can contact Zoom support directly by clicking on Help Center in Zoom app menu.
Support is provided through the following channels:

Library Resources
For assistance with creating and adding e-reserves to iLearn, please contact Reserves
For assistance adding other library resources to your iLearn course, please contact the librarian for your department

Need something else?
Submit a Help Ticket related to online teaching (ITS Service Link)
BearHelp email: BearHelp@ucr.edu

 

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Live Video Trainings

 
Recordings of Webinars

 

 

Proctor Training
Contact Info

 

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ITS Remote Resources

 
UC Riverside Resources for Working Remotely
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