Teaching@UCR
Support
Here you will find support information for Yuja, Canvas, iLearn, Zoom, Library resources, and Bear Help.
Request Support
Request Support
Do you have questions about building or modifying your class, or about changing the format of your class? The Exploration Center of Innovative Teaching and Engagement (XCITE) is here to help. Additionally, if you would like assistance with any of our technology offerings, the Library, or anything related to instruction you are in the right place. Select the button below to find support.
Live Video Trainings
Live Video Trainings
Within this section you will find links to video trainings covering a variety of topics for teaching in an online environment. Select the button below to see a list of training videos.
ITS Remote Resources
ITS Remote Resources
ITS offers a variety of resources to assist you with you online teaching needs. Select the button below to learn more about ITS Remote Resources.
Recent Topics
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How do I use closed captioning in Yuja?
Log in to Yuja at ucr.yuja.com and locate your video. Mouse hover over the video and select More. Within the list of menu options select Accessibility. Select either Auto Caption or Human Caption and follow the prompts.
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Looking to maximize online exam security?
Discover how to use two layers of security to protect honesty and foster an environment of academic integrity to produce more secure exam outcomes.
Click here to learn more.
- Can I use Slack to share videos?
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Where can I find Gradescope?
You can add Gradescope to both eLearn and iLearn courses.
eLearn: Go to course Settings/Navigation and enable it from the list of options.
iLearn: Please review the instructions for enabling Gradescope in iLearn here
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How do I add a recorded lecture into my course from within YuJa?
Once your video is added to YuJa, you can choose the "More" option from the video thumbnail menu and select "Links" to grab the link or embed code to provide to students through a course. NOTE: you may want to adjust the link "Security Settings." You can also use the "YuJa Media Chooser" integration to deploy videos to course Pages, Modules, or Content Areas from within a course. See these resources for using the YuJa Media Chooser in eLearn (Canvas) and using the YuJa Media Chooser in iLearn (Blackboard).
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How do I connect to my Google Drive in Canvas as an Instructor?
The Google Drive web service allows you to integrate Canvas with your Google Drive account. All users can authorize their Google Drive accounts for access to Google collaborations and assignment uploads. More instructions can be found here
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How can I filter my view of the eLearn (Canvas) Gradebook by section or make Announcements or Assignments by section?
You can use the Canvas "Groups" functionality for section designations and then you can filter the Gradebook by "Group:"
You can also administer Assignments by Group, or make Announcements to specific Groups from within the lecture section of the course.
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What do I do if students created a recording for a proctoring session but failed to "start an exam"?
Contact XCITE-help@ucr.edu and someone on the XCITE team will access the students' accounts to relocate the videos to your YuJa
Request Support
For more support:
Pedagogical questions
The Exploration Center for Innovative Teaching and Engagement (XCITE) is available to help you adapt your finals into different formats and to begin your spring quarter online. For assistance, fill out the support form.
YuJa Support
If you have questions or are experiencing trouble with this service, you can contact YuJa support directly by calling 1-888-257-2278, tweeting @yujanow, or email support@yuja.com.
Support is provided through the following channels:
Canvas (eLearn) Support
If you have questions or need support for Canvas, support is provided through the following Channels:
- Chat with Canvas Support
- Canvas Instructor Guide
- Canvas Support Hotline 877.469.7640
iLearn Support
If you have questions or are experiencing trouble with this service, support is provided through the following channels:
24/7 Technical Assistance Zoom Support
If you have questions or are experiencing trouble with this service, you can contact Zoom support directly by clicking on Help Center in Zoom app menu.
Support is provided through the following channels:
- Zoom Support Website
- Zoom Support Hotline: 1-888-799-9666 ext 2
Library Resources
For assistance with creating and adding e-reserves to iLearn, please contact Reserves.
For assistance adding other library resources to your iLearn course, please contact the librarian for your department.
Need something else?
Submit a Help Ticket related to online teaching (ITS Service Link)
BearHelp email: BearHelp@ucr.edu
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Live Video Trainings
Recordings of Webinars
- YuJa Video Quiz Demo and Training
- Virtual Badges and Other Remote Teaching Strategies (Nov. 2)
- Learn how colleagues are using virtual badges as part of course design, in addition to other remote-teaching strategies.
- Remote Course Conversion Grant (Oct. 19)
- Gradescope Use Cases (Sept. 29)
- Enhancing Exam Academic Integrity recorded sessions and slide decks. Must use your UCR email to login.
The Enhancing Exam Academic Integrity Webinar Series consisted of the following five 45-minute sessions.
Session 1: Exam Proctoring with YUJA and R’ Proctoring
Session 2: Authentic Assessments for Deeper Learning and Enhanced Academic Integrity
Session 3: A Unique Exam for Every Student
Session 4: Using Gradescope to Reduce Grading Time, Increase Grading Consistency, and Give Quality Feedback
Session 5: Using Respondus LockDown Browser to Secure the Online Exam Environment
- Finding and Using Open and Affordable Educational Resources
- Yuja Basics - Faculty Training (June 19)
- Yuja Advanced - Faculty Training
- Poll Everywhere for Remote Instruction (June 5)
- Authentic Assessments (May 29)
- Building your Course (May 21)
- Instructor Presence (May 15)
- Mapping Your Course Welcome (May 8)
- Summer Orientation (April 30)
- Connecting with Students, recording from 4/17
- Dr. Sherryl Berg-Ridenour, Lecturer, School of Business Administration, discusses ways to use low-bandwidth tools to develop a sense of classroom community and connect learning to deepen student understanding by allowing students to share their own examples and engage in peer dialogue.
- Summer Remote Q&A, Part II, recording from 4/23
- Using Mobile Tech for Lecture Capture, Remote Supplemental Instruction sessions, or Holding Sections, recording from 4/16
- Learn from Pablo Mogrovejo and some of UCR’s Supplemental Instructors (Sis) about the variety of formats and approaches to lecture capture shown at their YouTube page. Review a variety of mobile technology options and considerations, as well as pros and cons.
- Alternative Assessment Workshop, recording from 4/7
- Zoom Security, recording from 4/9
- Summer Remote Instruction Q&A, recording from 4/8
- iLearn Beyond Basics, recording from 4/7
- Notes from the field: Case Studies in Rapid Migration Online, recording from 4/7
- recording by Karolyn M. Andrews, Director, Education Abroad & Adj. Asst. Professor, Psychology
- Hear how Karolyn M. Andrews helped internationally-based SUNY faculty and students migrate online in response to the 2006 war in Lebanon, and the 2008 crisis in Greece. In each situation, new tools and skills had to be rapidly adopted, and adapted, by faculty, students, and staff, in order to remain connected and continue learning in a variety of different majors. Join to learn how to get through this, and then get better at it, as you help strengthen the skills our students need in a 21st century economy.
- Recording a PowerPoint Presentation, recording from 3/31
- PlayPosit Demo, recording from 3/25
- 5 Tips for Effective Video Lectures, recording from 3/24
- Zoom 2: Whiteboards and more, recording from 3/19
- TA/Instructor Communication, recording from 3/18
- Exams in iLearn, recording from 3/12
- Using Zoom, recording from 3/13
Proctor Training
Contact Info
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ITS Remote Resources
UC Riverside Resources for Working Remotely
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Using the UCR ServiceLink Portal: Learn how to access the portal, search the self-help knowledgebase, and submit and track support tickets.
- Accessing Office 365 Applications: Learn how to access Microsoft 365 applications such as Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, SharePoint, Teams, etc.
- IT Training Toolkit: Learn how to use Office 365 applications, such as Teams, SharePoint, and OneDrive, as well as other IT applications.
- Using Zoom for Video Conferencing: Learn how to use Zoom for video conferencing, as well as how to request a Pro License for larger meetings.
- Using the Virtual Private Network (VPN) to Access Secured Campus Resources: Many campus resources and applications are secured. Learn how to use the VPN to access secured campus resources when working offsite.
- Computer Data Security While Working Remotely: Learn security tips and best practices when working remotely to help keep our campus data safe while working remotely.
- Top 5 Steps to Securely Work from Home: Learn and adhere to these top 5 security tips for working from home.
- Using TechAlerts to Monitor Application Status: Performance issues of any kind that affect UCR’s applications and network are reported via TechAlerts. From this site you can view real-time updates on application and network status.